Returns must be made in store at Fahsion Fit Alterations, 169 E Reynolds Road Suite 105B Lexington, KY with proof of purchase. Items newly stained, broken, tarnished in anyway since purchase will not be returned or exchanged. Exchanges are not always possible, must be discussed with owner at time of return. Online returns/exchanges are not possible, must be in store. We apologize for any inconvenience.